Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.
Skills and Knowledge:
Excellent oral and written communication skills for both Russian and Kazakh languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.
Conditions:
2/2 schedule (two days on, two days off), 12-hour shifts ( 1 hour break) day shift from 9:00 AM to 21:00 PM, night shift from 21:00 PM to 9:00 AM, and afternoon/mid shift from 11:00 AM to 23:00 PM.
Office-based work in Almaty.
Fixed pay rate: 2,420 tenge per hour (gross salary).
